Rewards & Referral Terms

Elite Rugby App is a trading name of BPM Performance Zone Limited, a company incorporated in New Zealand (NZBN 9429051799557), based in Christchurch, New Zealand. Version 2.0. Contact: help@eliterugbyapp.com.

These terms govern the rewards, referral, loyalty and promotional programmes run by BPM Performance Zone Limited, trading as Elite Rugby App (“we”, “us”). They are part of our Terms of Service. If our referral FAQ or any email, banner or app screen describes a reward differently, these terms are the binding version.

1. What the programme is

We thank members who bring friends to Elite Rugby App and who stay with us. Rewards are given as EliteClass credits (each credit unlocks one EliteClass of your choice for free) and, in some cases, as free time on your subscription. The programme is open to individual members with their own subscription. It is not open to team members whose access a club or school bought, to comped accounts, or to coaching and affiliate partners, who are paid commission instead (section 15).

2. Referring a friend

• Every member has a personal invite link and code, shown in the app and in your account. Share it however you like: message, social post, email, QR code.
• When a friend opens your link we remember it for 18 days, in that browser on that device. If they join within that time on the same device and browser, the referral is yours. Joining on a different device, or in a private browsing window that has closed, breaks the trail.
• If your friend opens more than one person’s link, the last link they opened before joining gets the credit.
• You earn one EliteClass credit when your friend’s first payment goes through. A free trial on its own earns nothing; your friend needs to become a paying member.
• When your third referred friend pays, you earn two extra credits (five classes for three friends).
• When your fifth referred friend pays, you earn a free month, once. If you are on a monthly plan billed by us, your next monthly charge is reduced to zero. If you are on a yearly, team, gifted or other plan where a free month cannot be applied, you receive two extra credits instead. If for technical reasons we cannot apply the free month before your next charge, we let the charge go through and refund it, and we tell you the date normal billing resumes.
• There is no limit on how many friends you can refer or how many credits you can earn. The bonus marks stop at five friends; the one-credit-per-friend reward continues.
• We tell you by email and in the app each time a friend converts and what your next milestone is.

3. What your friend gets

• Our standard free trial, if they are eligible for one (a trial is available once per person).
• On the monthly plan, their second month free: after their first paid month, the next month is not charged. We do this by extending their subscription so the second month is skipped. Yearly plans are already discounted and do not receive this bonus.
• Your friend’s bonus applies only if their referral is eligible under section 4. Where the referral is not eligible, they still get our normal trial and pricing.

4. Who counts as a referral

A referral earns a reward only if all of these are true:

• your friend is new to Elite Rugby App: they have not held a subscription before and have not been referred before;
• they joined through your link or code within the 18-day window, and yours was the last link they opened;
• they did not first reach us through our own paid advertising. If someone clicked one of our ads before opening your link, the referral shows as “not eligible” and no reward is earned;
• they are a real, separate person paying with their own means. You cannot refer yourself, another account you control, or an account paid for with your card;
• their first payment goes through and is not reversed (section 5).

Coaching and affiliate partners cannot earn member referral rewards; they are paid under the Partner Programme Terms.

5. Rewards are provisional until the payment is final

• A referral reward is provisional until your friend’s first paid period is complete.
• If your friend is refunded or their payment is reversed during their first paid period, the reward is reversed. If you have not used the credit, it is removed. If you have already used it to unlock a class, that class is locked again and we tell you. Your friend’s own second-month bonus is removed if it has not yet been used.
• Once your friend has made a second payment on the same subscription, the reward is final and a later refund does not affect it.

6. Loyalty rewards

• If you hold your own paying subscription, you earn one EliteClass credit when you reach 90 days, another at 180 days, and another at 365 days of continuous paid membership.
• Free time does not count towards the clock. Gifted months, free referral months and comped periods push each mark back by the number of free days.
• Team members, comped accounts, partners and members who have cancelled do not earn loyalty rewards.
• Cancelling forfeits unclaimed loyalty credits. The moment you click cancel, any loyalty credit you have earned but not yet used is removed and your loyalty clock resets to zero, even though your access continues to the end of the period you paid for. Classes you already unlocked stay yours. If you undo the cancellation or resubscribe later, the clock starts again from that day and the marks you had not claimed can be earned again. A mark you claimed is consumed and is not earned a second time.
• A missed payment does not forfeit your loyalty credits while the payment is being retried. If your subscription ends without being renewed, any unclaimed loyalty credits are removed.
• We remind you of this rule on the cancel screen before you confirm.

7. The first-week mission

New members who join with their own subscription may be set a first-week mission in the app: complete a stated number of workouts or lessons within the deadline we give you and you earn one EliteClass credit. Counting is automatic from your app activity. Unlike loyalty credits, a mission credit survives cancellation. Members returning after a previous subscription are not set a mission.

8. The offer when you cancel

If you hold a live, paid subscription and open the cancel screen, we may offer you one free EliteClass credit to stay. You can take it once, ever. It is not offered during a free trial. If you take it and later cancel, the class you unlocked with it stays yours. You can always ignore the offer; the cancel button stays on the same screen and one click completes the cancellation.

9. Using your credits

• Open any EliteClass and choose Redeem. The class unlocks and stays on your account.
• You need a live subscription (including a trial) to redeem a credit. If your payment has failed you keep your credits but cannot redeem them until the payment succeeds.
• Credits cannot be used on a class that is no longer on sale, on a class by a coach who has left Elite Rugby App, or on your own class if you are a coach.
• If you hold several credits, we use the one that would be lost first (a loyalty credit) before one that would not.
• A class you unlock with a credit is covered by section 13 of the Terms of Service: it is a personal licence to stream inside Elite Rugby App while you hold a subscription, and it returns if you resubscribe. If a reward is later reversed under section 5, the class locks again.
• Free classes come with the same health and safety position as paid ones. A free class is not a recommendation that it suits you.

10. No cash value, no expiry today

• Credits and free months have no cash value, are not money, cannot be exchanged for cash or a refund, and cannot be sold, transferred, gifted or combined with a cash payment.
• Credits do not currently expire. If we ever introduce an expiry, we will give you at least 60 days’ notice, and you will have at least 12 months from that notice to use credits you already hold.
• If you ask us to delete your account, unused credits are lost.
• Any tax that arises for you from a reward is your responsibility. We do not expect any in normal cases.

11. Fair play, abuse and suspension

• We use the card identifier from our payment provider to detect one card paying for several accounts. Two accounts on one card (for example two people in one household) is fine. If an unusual number of separate accounts pay with one card inside a referral chain, we refuse the reward, and the accounts involved may be suspended together.
• Repeated reversed rewards on your account, or repeated payment disputes raised with a bank, can also lead to automatic suspension.
• Suspension ends the subscription and app access immediately and without refund, and blocks new purchases. You can ask a person to review the decision by emailing help@eliterugbyapp.com; we respond within 2 business days, and if the suspension was wrong we restore the account and refund lost paid time. Full details are in section 21 of the Terms.
• We may also withhold or reverse any reward obtained through fraud, misrepresentation, fake accounts, automated sign-ups, incentivised sign-ups we did not approve, or any other breach of these terms or the Terms of Service.

12. What your friend and the person who invited you can see

• If you refer someone, your account shows their name, the email they joined with, when they joined, their plan, whether their first payment went through, and whether the reward was reversed, so you can see why each referral did or did not pay out.
• If you join through someone’s link, that person can see the same about you. They cannot see your payment details, your messages or your training.
• Your friend receives our normal emails. We do not add anyone to marketing lists because they were referred; they hear from us only once they have signed up.

13. Free months, gifts and comped access

• We may, at our discretion, give any member or group of members a free month, a free class, a discount or a gifted subscription for a fixed period. The amount and form are up to us. Giving something once does not mean we will give it again.
• A gifted subscription ends on the date we tell you. We schedule it so that you are not charged when it ends. A payment method may still be required on the account.
• Gifts and free access carry no refund and no cash value, and can be changed or withdrawn for future periods.
• Gifted time does not count towards loyalty rewards (section 6).

14. Giveaways, prize draws and promotions

• From time to time we run giveaways, prize draws, referral races and limited-time offers (for example a double-credit week). Each one has its own short terms published with it, which set the opening and closing dates, who can enter, how winners are chosen, and what the prizes are. Where those terms are silent, this section applies.
• Entry is free and no purchase is necessary unless the promotion says otherwise. Where entry is tied to referrals, only eligible referrals under section 4 count.
• Prizes are usually EliteClass credits or subscription time. There is no cash alternative unless we say so. Prizes cannot be transferred.
• Entrants must be 16 or older. Our staff, our partners and their households cannot win.
• Winners are chosen as the promotion states (by skill, by ranking, or by random draw) and are told by email. If a winner does not respond within 14 days, or is ineligible, we may choose another.
• The promoter is BPM Performance Zone Limited. We run promotions in line with New Zealand law, including the Gambling Act 2003 rules for sales promotion schemes, and with the promotion laws of the countries we invite entries from. Where a country’s law does not permit a promotion, residents there are not eligible.
• We may pause, change or end a promotion if it is being abused or cannot run as planned, and we will honour prizes already won.

15. Coaching and affiliate partners

Coaches and affiliates who promote Elite Rugby App under an agreement with us are paid cash commission under the Partner Programme Terms, not rewards under this page. A partner cannot also earn member referral rewards.

16. Changes to the programme

We may change or end any part of the rewards programme for the future by publishing a new version of these terms and, for material changes, emailing members at least 30 days before the change. Changes do not take away credits you have already earned: those stay usable under the terms that applied when you earned them, subject to sections 5, 6 and 11. If we end the programme entirely, we give you at least 12 months to use the credits you hold.